Frequently asked questions

When will I receive my order?

We ship from our Atlanta Georgia Warehouse.

Your order will usually ship within 1 business day and USA orders usually arrive within 1-4 days.

International orders usually take 7-21 days to arrive. ZipString is not responsible for any customs taxes, if applied.

What's included?

- ZipString

- 3 String loops of different sizes and colors.

- USB charging cable

- Instruction guide

- QR code to trick library

- Wonderment

90 Day money back guarantee!

Yes that's right! If you are one of the very few individuals that ZipString does not bring satisfaction and wonderment, we will give you a full refund!

Read more on our refund/return policy here.

1 Year warranty

We stand behind our ZipStrings 100% so you don’t have to worry about “taking it easy” on your device. 

Read more about our 1 Year device warranty here.

What is the recommended age for a ZipString?

The age recommendation is 8+. With adult supervision, however, we have seen children as young as 3 have a blast with a ZipString and grandmas swear by them. Many feel that it is an essential toy for their purse (seriously tho)!

Contact Us

We love hearing from you!

For questions about ZipString email to:

For a wholesale order, please click on the link below. You may also contact the wholesale team at

Wholesale Form Request

You may also use the submission form below:

Contact form